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Customer Engagement & Sales Manager
Application opening date : 09/06/2025
The Customer Engagement & Sales Manager is a multi-functional role combining stakeholder engagement, marketing, sales management, CRM, reception management, and customer service. As the Central Communication Hub, this position ensures smooth
coordination, relationship management, customer satisfaction, and business growth across hospitality venues, Zinga, Alby Marketplace, and Goldroom.
The position is responsible for:
- Sales management, lead generation, and strategic outreach.
- Stakeholder communication, engagement, and relationship management.
- Marketing campaigns and customer relationship management (CRM).
- Reception duties, communication coordination, and visitor management.
- Digital integration, app testing, and usability feedback.
- Administrative support, reporting, and communication tracking.
Key Competencies & Skills Required :
- Sales & Marketing Management: Experience in generating leads, developing marketing campaigns, and implementing sales strategies.
- Digital Marketing & Content Creation: Familiarity with SEO, content marketing, social media, and email marketing.
- Stakeholder Engagement & Communication: Strong interpersonal skills, relationship building, and communication strategy development.
- CRM & Customer Service Management: Proficiency in CRM tools, handling inquiries, and maintaining customer relationships.
- Digital Integration & App Testing: Skills in usability testing, system feedback, and app enhancement.
- Communication & Organizational Skills: High-level skills in scheduling, reporting, and communication tracking.
- Analytical & Problem-Solving Skills: Ability to analyze sales data, marketing performance, and customer insights for growth opportunities.
Job Application
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