1.1. This Agreement is for the Initial Term and will continue for consecutive Further Terms or as set out in the Statement of Work unless terminated in accordance with clause 4 of Schedule 1.
1.2. This Agreement shall subsist for as long as at least one Statement of Work subsists. Termination of any one Statement of Work shall not affect any other Statement of Work, save where specified therein, although if grounds to terminate apply to the Agreement or to multiple Statements of Work, then each affected Statement of Work may be terminated simultaneously.
1.3. For the supply of further Aspire Digital Group Product or Services, the parties shall agree a new Statement of Work. Unless an express statement to the contrary is included in a new Statement of Work, all Statements of Work will be governed by the Terms and Conditions attaching to the Statement of Work which has most recently been entered into between the parties.
1.4. Any variations to the Terms and Conditions proposed by You (or a representative acting on Your behalf) and agreed by Us shall apply to that Statement of Work for the Initial Term only. Further Terms shall be governed by Our latest terms and conditions, which will be available at www.aspiredigitalgroup.com.au (or such other link or format as updated from time to time).
1.5. If there is any conflict or inconsistency in this Agreement, the order of precedence shall be interpreted as follows:
(i) any additional terms in the Statement of Work where express reference is made to this clause 1.5 of Schedule 1;
(ii) any applicable Website Customer Terms;
(iii) the Terms and Conditions;
(iv) any terms behind a link (or which otherwise sit outside of the body of these Terms and Conditions) but which is incorporated into
these Terms and Conditions by reference; and
(v) the Statement of Work.
1.6. Each Statement of Work will be effective on the Effective Date following execution by both parties.
2.1. You agree to pay the Fees in accordance with the terms specified in each Statement of Work and without deduction or set off. Save for where explicitly stated otherwise in these Terms and Conditions, the Fees are non-refundable.
2.2. All Fees and other charges are exclusive of any applicable taxes or duties which will be added at the appropriate rate.
2.3. Save for the Fees for FlexPoints (which shall be fixed for their Initial Term), We have the right to increase all Fees not more than once during each Subscription Period. For the avoidance of doubt, the Fees as set out in each Statement of Work will not be reduced for the Licence Term.
2.4. At the conclusion of the Initial Term or any Further Term, We reserve the right to revert Fees to the then current list price.
2.5. In the event amounts owed by You to Us are overdue (except for Fees being disputed reasonably and in good faith which were raised by You in advance of the payment due date), and remain overdue 30 days after Us having provided You written notification of such default (which may be by email, or may be provided via notification within the Aspire Digitel Product itself) (‘Fees Overdue Notice’), We reserve the right to:
2.5.1. suspend the supply of and/or remove Your access to: (a) the Aspire Digitel Products; and/or (b) the Services. Payment obligations will continue in full during any period of suspension.
2.5.2. insofar as is permitted by the Governing Law, charge you interest on overdue amounts at a rate of 4% per annum above the base rate of HSBC in Your Account Country from time to time; and
2.5.3. remove any discounts applied to the Fees (such removal shall take effect from the receipt date of the Fees Overdue Notice).
3.1. You acknowledge that all Intellectual Property Rights (including any new Intellectual Property Rights) arising out of or in connection with the Aspire Digital Group Products, Services Third Party Products, and associated Documentation, belong at all times to Us or Our licensors.
3.2. Nothing in this Agreement shall transfer any Intellectual Property Rights in or arising from Aspire Digital Group Products, Services Third Party Products or Documentation to You but that these shall remain vested in Us or Our licensors. No rights to use any such Intellectual Property are granted, except as expressly stated in these Terms and Conditions or the relevant Statement of Work. If, notwithstanding this, any Intellectual Property Rights in or arising from the Aspire Digitel Product, Services, Third Party Products and/or Documentation are acquired by You (including any new Intellectual Property Rights), You hereby assign (and to the extent that any such Intellectual Property Rights are not capable of such assignment, agree to hold on trust) and agree to do all such things and sign all such documents as We may reasonably require in respect of the assignment of all such Intellectual Property Rights to Us or Our licensors as may be appropriate.
3.3. Subject to clauses 3.6 and 3.7 of this Schedule 1, We will indemnify You against all direct costs, claims, demands, expenses (including reasonable legal costs) and liabilities of whatever nature incurred by or awarded against You arising out of or in connection with any claim that Your use of the Aspire Digital Group Product(s), any Documentation, information, data, computer facilities or material that We supply, infringes a third party’s Intellectual Property Rights (“Infringement Claim”).
3.4. We warrant that We are not aware that the Aspire Digital Group Product(s), any Documentation, information, data, computer facilities or material that We supply, or Your use of the same in accordance with the terms of this Agreement will infringe any third party’s Intellectual Property Rights but We have not carried out any investigation into the same. Subject to clauses 3.6 and 3.7 of Schedule 1, We shall indemnify You against all direct costs, claims, demands, expenses (including reasonable legal costs) and liabilities of whatever nature incurred by or awarded against You arising out of or in connection with any breach of the warranty contained in this clause.
3.5. If an Infringement Claim is alleged or threatened against either You or Us, or if We believe that the Aspire Digitel Product or the Documentation or any part thereof may infringe any third party’s copyright or UK registered patent (effective at the date of this Agreement), We may, at Our sole option: (i) procure such licence, authorisation or consent as is necessary to enable Your continued use of the Aspire Digitel Product and/or the Documentation; (ii) modify or replace the same as necessary to avoid infringement without any material adverse effect to the functionality of the Aspire Digitel Product; or (iii) terminate this Agreement and/or the affected Statement(s) of Work and refund an amount equal to the unused portion of any Fees pre-paid in respect of the Licence to use the Aspire Digitel Product and/or Documentation, as the case may be.
3.6. Without prejudice to clause 3.7 of this Schedule 1, We shall only be liable under the terms of this Agreement for an Infringement Clai or alleged Infringement Claim if: (i) You promptly notify Us of any infringement or alleged infringement of which You are aware, or ought reasonably to have been aware of; (ii) You make no admission as to liability or agree any settlement of such claim without Our prior written consent; (iii) You allow Us (or a relevant third party supplier), at Our expense, to conduct and/or settle all negotiations and litigation arising from any claim or action relating to the alleged infringement; and (iv) You, at Our expense, give Us (or a relevant third party supplier) such reasonable assistance as may be requested in such settlement or negotiation.
3.7. We shall have no liability for any Infringement Claim or alleged Infringement Claim to the extent such claim arises from: (i) possession, use, development, modification, or operation of the Aspire Digital Group Product or part thereof by You other than in accordance with the terms of this Agreement, the relevant Statement of Work or the Documentation; (ii) failure by You to take any reasonable corrective action directed by Us (including using an alternative, non-infringing version of the Aspire Digital Group Product(s); (iii) is based upon any item provided by You and incorporated into the Aspire Digital Group Product(s) or used in combination with the Aspire Digital Group Product(s) at Your request; or (iv) Our use of Your IP pursuant to clause 3.8 of Schedule 1.
3.8. All Intellectual Property Rights in the Customer Data, and any Customer Content, if applicable, that belong to You or Your licensors (“Your IP”) shall remain with You, You hereby provide to Us a non-revocable, non-transferable (save to any of Our Sub Processors or subcontractors), non-exclusive licence for the Licence Term to copy, modify and otherwise use Your IP insofar as is strictly necessary for Us to provide You with the Aspire Digitel Product and Services, and including in accordance with Schedule 2.
3.9. You represent and warrant that You own all of the rights to, or are otherwise licensed or authorised to use, the Customer Content submitted to Us by You; that all Customer Content submitted by You is complete and accurate; and that the display/availability of such Customer Content by Us via the Aspire Digitel Product will not violate this Agreement or any applicable laws including, but not limited to, advertising laws and codes of practice, alcohol licensing laws and any applicable gambling laws, cause injury to any person or entity, or infringe any third-party rights (including, without limitation, intellectual property rights and rights of privacy or publicity).
3.10. You will indemnify and defend Us, against all claims resulting from a breach of the warranties in clause 3.9 of Schedule 1.
4.1. If a party is in material breach of its obligations (which is capable of remedy) (the “Defaulting Party”) under this Agreement, the other party (the “Non-Defaulting Party”) must provide Notice to the Defaulting Party providing the Defaulting Party 30 days to remedy the material breach. If the material breach is not remedied, the Non-Defaulting Party may, without prejudice to its other rights and remedies,
and, at its option, terminate the Agreement or any affected element of the Aspire Digital Group Product by a further Notice to the other Defaulting Party, such termination to be effective immediately on receipt of the further Notice (unless expressly agreed otherwise (in writing) between the parties).
4.2. If a party is in material breach of its obligations (which is capable of remedy) (the “Defaulting Party”) under a Statement of Work, the other party (the “Non-Defaulting Party”) must provide Notice to the Defaulting Party providing the Defaulting Party 30 days to remedy the material breach. If the material breach is not remedied the Non-Defaulting Party may, without prejudice to its other rights and remedies and at its option, terminate the relevant Statement(s) of Work, Agreement or any affected element of the Aspire Digitel Product (provided such Aspire Digitel Product can be effectively severed from the other Aspire Digitel Products) by a further Notice to the Defaulting Party, such termination to be effective immediately on receipt of the further Notice (unless expressly agreed otherwise (in writing) between the parties).
4.3. Either party may terminate this Agreement with immediate effect on Notice if the other party is subject to an Event of Insolvency or in the event of a material breach incapable of remedy.
4.4. Either party may terminate a Statement of Work (and, if applicable, this Agreement) at the end of the Initial Term or Further Term (as applicable) by giving not less than 90 days’ (or such other notice period as set out in the relevant Statement of Work) prior Notice to the other Party. If You are terminating the Agreement, Your Notice must be filed via the cancellation form accessible here: https://aspiredigitalgroup.com.au/contact-us
4.5. The termination of this Agreement or any Statement(s) of Work in whole or in part for whatever reason shall not affect any provision of this Agreement which is expressed, or by its nature, implied to continue, survive or come into force in the event of such termination.
4.6. Upon termination of this Agreement or any Statement(s) of Work in whole or in part for any reason:
4.6.1. the parties shall (without prejudice to any other rights and remedies) promptly pay to each other all sums which are due or outstanding in respect of part of the Agreement or Statement of Work that has been terminated;
4.6.2. the parties shall, upon the request of the other, either delete or return any Confidential Information, save for nothing will prevent either party from retaining any Confidential Information as may be required by applicable law;
4.6.3. You, Your Permitted Users and Authorised Users shall cease all access and use of the Aspire Digital Group Products(s) and /or Services and shall, at Our request, return or destroy as soon as reasonably practicable any copies of the Aspire Digital Group Products(s) subject to such termination;
4.6.4. You shall certify, in writing, that use of the Aspire Digital Group Products(s) and /or Services has ceased and that the Software has been removed;
4.6.5. We will manage Your discontinued use of the Access Products or cessation of Your use of the Access Products (“Exit”) in accordance with any relevant Exit Policy and shall cease all access to the Customer Equipment. Where such Exit Policy does not exist, We shall do so in accordance with any applicable law and good industry practice;
4.6.6. We will action Your instruction pertaining to the return or deletion of Your personal data in accordance with Schedule 2.
5.1. Each party may be given access to Confidential Information from the other party either in pre-contractual discussions or in order to perform its obligations or receive delivery under this Agreement. Confidential Information will not be deemed to include information that:
5.1.1. is or becomes publicly known other than through any act or omission of the receiving party;
5.1.2. was in the other party’s lawful possession before the disclosure;
5.1.3. is lawfully disclosed to the receiving party by a third party without restriction on disclosure;
5.1.4. is independently developed by the receiving party, which independent development can be shown by written evidence; or
5.1.5. is anonymised or aggregated data or information that We may create or derive from observing how Your (and/or Your Permitted Users) Authorised Users and/or end users use the Aspire Digital Group Product and/or Services.
5.2. Subject to clause 5.4 below, each party will hold the Confidential Information in confidence and not make the Confidential Information available to any third party or use the other’s Confidential Information for any purpose other than as contemplated by this Agreement.
5.3. Each party may disclose the other party’s Confidential Information to its employees, agents and sub-contractors only as reasonably required to perform its obligations under this Agreement and shall procure that any employees, agents or sub-contractors to whom such
information is disclosed enter into written confidentiality obligations in respect of such Confidential Information that are at least as stringent as those in this clause 5.
5.4. A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
5.5. Where Confidential Information is shared pursuant to clause 5.4 of this Schedule 1, neither party will be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.
5.6. If You receive a request under applicable freedom of information laws relevant to the Governing Law of this Agreement (“FOI Act”) which relates to any of the Confidential Information and You are a government body to which the FOI Act applies, You shall consult Us and consider Our responses concerning the said request. In reaching a decision on disclosure You shall take into account Your obligations under this Agreement and the representations made in connection with the request by Us but Your decision, acting always in accordance with the FOI Act, is recognised by Us to be final.
5.7. The provisions of this clause 5 will continue notwithstanding the termination of the Agreement.
6.1. Except as set out in this Agreement, all warranties, conditions and other terms whether express or implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement
6.2. Subject to clauses 6.3 to 6.6 (inclusive) of this Schedule 1, the total aggregate liability of either party in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement or any Statement of Work shall be limited to an amount equal to the Fees paid to Us in the preceding 12-month period under the relevant Statement of Work.
6.3. Subject to clause 6.5 and 6.6 of this Schedule 1, neither party shall be liable for any misrepresentation (other than fraudulent misrepresentation), loss of profits, loss of business, goods or contract, depletion of goodwill or loss of use (in each case whether direct or indirect), cover or punitive damages, cost or procurement of substitute service nor for any indirect, special, incidental or consequential loss or damage suffered by the other in connection with this Agreement whether an action is in contract or tort and regardless of the theory of liability, even if a party has been advised of the possibility of such damages save for nothing shall prevent Us from recovering any direct loss of revenue as a result of Your abandonment or deliberate default of this Agreement. The foregoing disclaimer will not apply to the extent prohibited by law.
6.4. Relevant to Third Party Products only, and subject to clauses 6.3 and 6.6 of Schedule 1, Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with Third Party Products shall be limited to an amount equal to damages actually recovered by Us against the relevant Third Party Provider divided by all of Our customers impacted by the event giving rise to the claim.
6.5. Nothing in this Agreement shall limit or exclude Your liability for claims (in contract, tort, or otherwise) relating to infringement of Our Intellectual Property Rights.
6.6. Nothing in this Agreement shall limit or exclude either party’s liability for death or personal injury resulting from negligence; fraud; or any other liability which may not be properly limited or excluded under applicable law nor in respect of the indemnities given in clauses 3.3, 3.4, 3.10 and 10.1 each of Schedule 1, or A.1.5, A.5.10, A.5.11, A.6.17, A.6.21, C.6 each of Schedule 3, nor (for the avoidance of doubt) Your obligation or liability to pay all and any of the Fees under this Agreement.
7.1. This section 7 shall not apply to unpaid undisputed Fees which, for the avoidance of any doubt, shall be deemed to be a material breach and shall be dealt with under clause 4.1 or 4.2 of Schedule 1, as applicable.
7.2. Where discussions take place between parties to explore or resolve dissatisfaction such discussions shall take place on a without prejudice basis save for where otherwise expressed to be made on an open basis.
7.3. In the event of any other dispute, or where the parties agree, any dispute over Fees, the parties agree the following Dispute Resolution procedure:
7.3.1. If a dispute arises between You and Us in relation to any other matter the representatives for each of us in relation to the applicable Statement of Work shall, in the first instance attempt to agree a resolution for such dispute. If after 30 days (or such other time as agreed) such representatives are unable to resolve the dispute each of You and We shall arrange for a senior representative to attend one or more meeting solely in order to resolve the matter in dispute. Such meetings shall be conducted in such manner and at such venue (including a meeting conducted over the telephone) as to promote a consensual resolution of the dispute in question.
7.3.2. If the senior representatives are unable to resolve the matter in question within 30 days (or such other time as agreed) then we will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure (or any other model mediation procedure as agreed). To initiate a mediation either Party may give Notice (a Mediation
Notice) to the other requesting mediation of the dispute and shall send a copy thereof to CEDR or agreed equivalent mediation organisation asking them to nominate a mediator. The mediation shall commence within 28 days of the Mediation Notice being served. Neither of us will commence legal proceedings against the other until 30 days after such mediation of the dispute in question has failed to resolve the dispute. Each of us will co-operate with any person appointed as mediator providing him with such information and other assistance as he shall require and will pay his costs, as he shall determine or, in the absence of such determination, such costs will be shared equally.
7.3.3. The parties accept that in mediating prior to court proceedings commencing, the issues in dispute may not be fully articulated.
7.3.4. If a Dispute is not resolved in accordance with the Dispute Procedure, then such Dispute can be submitted by either party to the applicable Jurisdiction.
7.3.5. In the event of any legal proceedings arising from or in connection with this contract, the prevailing party shall be entitled to recover all reasonable legal costs and expenses incurred, including but not limited to court fees, expert fees, and attorney fees, irrespective of the amount outstanding and/or any law, rule or enactment that seeks to limit the amount of costs recoverable by the company to a fixed amount. This clause shall apply to all jurisdictions and shall be binding upon the parties and their respective successors and assigns.
7.3.6. Nothing contained in this section 7 shall restrict either party’s freedom to commence summary proceedings to procure or ensure performance of obligations and/or any required action to prevent further damages, preserve any legal right or remedy or to prevent the misuse of any of its Confidential Information or its Intellectual Property Rights.
8.1. We may refer to You as a client and as a user of Aspire Digital Group Products in Our marketing and public relations materials.
8.2. Where Your Agreement with Us grants You a right to audit Us (or where We otherwise permit the same), that right shall be subject to the Audit Conditions. Where You fail to meet any one of the Audit Conditions, We reserve the right to, at Our discretion: a) postpone the audit; b) terminate the audit early; and c) request the immediate deletion or return (at Our request), of any recordings taken without Our prior written consent. Our rights here are without prejudice to any other rights and remedies We may have.
8.3. With the exception of payment obligations, if due performance of this Agreement by either party is affected in whole or in part by any reason or any event (including but not limited to, disruptions associated with pandemics), delay or failure beyond the reasonable control of such party and occurring without that Party’s fault or negligence, with the exception of strikes or other labour problems involving Our or Your employees, respectively, (“Force Majeure Event”), such party shall give prompt Notice to the other party and shall be under no liability for any loss, damage, injury, or expense of whatever kind, howsoever caused, suffered by the other party due to the affected performance. Such party shall use reasonable efforts to avoid or overcome the causes affecting performance as soon as it becomes practical to do so. Notwithstanding the foregoing, if the Force Majeure Event continues for a period of forty-five (45) days or more, the Party not experiencing the Force Majeure Event may terminate this Agreement upon written notice to the other to be provided no later than fifteen (15) days after the forty-fifth day of the Force Majeure Event.
8.4. Save for termination Notices under clause 4.4, Schedule 1, any Notice, claim or demand to be given by either party to the other in connection with this Agreement shall be sufficiently given served or made by: (i) written communication; (ii) in English; (iii) provided by email or letter, where letter sent by pre-paid first class to the registered office of the Aspire Digitel Contracting Party ; (iv) expressed as a Notice under or with reference to these Terms and Conditions; and (v) addressed to the attention of the appropriate person within that party. Nothing in the provision shall do away with any service provisions under any Civil ProcedureRules relevant to the Jurisdiction.
8.5. Where Your Agreement with Us grants You a right to use Copilot (or where We otherwise permit the same), that right shall be subject to the Copilot Policy. Where You, Your Permitted Users or Your Authorised Users (as applicable) fail to comply with the Copilot Policy, We reserve the right to, at Our discretion: a) provide a written warning; (b) suspend or withdraw access to the feature; and/or (c) terminate the applicable Statement of Work for the Copilot feature. Our rights here are without prejudice to any other rights and remedies We may have.
9.1. No variation of these Terms and Conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives) PROVIDED THAT We may, acting reasonably, unilaterally amend these Terms and Conditions immediately on Notice to You in order to comply with any applicable law. For the avoidance of doubt and save for amendments made by Us to comply with applicable law, an email exchange will not constitute effective variation.
9.2. Each provision of this Agreement shall be construed separately and notwithstanding that the whole or any part of any such provision may be held by any body of competent jurisdiction to be illegal, invalid or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall continue in full force and effect. Each of us hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic legal and commercial objectives of the invalid or unenforceable provision.
9.3. The construction, validity, and performance of this Agreement shall be governed by the Governing Law and the parties submit, subject to section 7 of Schedule 1, to the exclusive Jurisdiction. As both parties benefit from the certainty of setting out all relevant rights and liabilities, this Agreement constitutes the entire agreement between the parties with respect to the subject matter of this Agreement and supersedes any prior agreements, whether written or oral, made between us. In entering into this Agreement, You acknowledge and accept that You have not relied on any pre-contractual statement.
9.4. In performing its obligations under the Agreement, both parties shall comply with all applicable laws, statutes, and regulations pursuant to the Governing Law which applies to this Agreement.
9.5. Any failure to exercise or delay by either of us in exercising a right or remedy arising in connection with this Agreement shall not constitute a waiver of such right or remedy or of any other rights or remedies.
10.1. Without prejudice to the rights conferred on Partners pursuant to clause A.5.9 of Schedule 3 and that of any Third Party Providers, each party confirms the intent not to confer any rights on any third parties by virtue of this Agreement and accordingly the application of the UK’s Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement or any Statement(s) of Work (regardless of Jurisdiction). Notwithstanding any Permitted User’s status of Licensee under this Agreement, nothing in this Agreement is intended to create a direct contractual relationship between Us and the Permitted User (other than Us and You). You warrant and undertake that any and all claims arising in connection with this Agreement shall be brought by You. You will indemnify Us for and against all costs, claims, demands, expenses (including reasonable legal costs) and liabilities of whatever nature incurred by or awarded against Us as a result of any claim brought against Us by any Permitted User, save for where that Permitted User is bringing a claim in connection with an agreement that Permitted User is a party to, with Us.
10.2. You shall not assign, transfer, charge, hold on trust for another or deal in any other manner with any of its rights or obligations under this Agreement, or purport to do so. We may transfer or assign this Agreement to any current subsidiary or parent company, or successor in interest in the event of a sale or merger, such transfer or assignment to be effective upon Notice to You.
11.1. If by Us providing Aspire Digital Group Products and or Services to You under this Agreement an employee of Yours alleges or is held to have any rights or claims against Us pursuant to the Transfer Regulations, including in particular that their employment has, should or should have transferred to Us, whether or not they are an employee of Yours (a “Your Transferring Employee”), You shall be liable for and shall indemnify Us and hold Us harmless from and against the following, below. This indemnity also covers any such allegation, finding or claim made on behalf of Your Transferring Employee by any representative:
11.1.1. all pay, salary, bonuses, commissions, benefits, holiday pay, employment benefit costs, contractual payments due (whether expressed or implied) statutory and/or contractual redundancy payments, protective awards, settlements, liability for wrongful and/or unfair dismissal and/or liability for discrimination awards claimed from and/or incurred by Us including all legal and professional fees incurred as a result of the claim or action. The sums referred to in this sub-paragraph shall include any and all Losses relating directly or indirectly to the terms and conditions of employment, pensions and/or life assurance arrangements, health, welfare or any other matters concerning Your Transferring Employee or any other claims which Your Transferring Employee may have against You or any third party in respect of any period before the transfer of the employment of Your Transferring Employee to Us; and
11.1.2. all claims or liabilities arising out of any breach by You, Us or any third party of the Transfer Regulations in respect of any of Your Transferring Employee.
11.2. If by the cessation of the Aspire Digital Group Products and or Services to You under this Agreement an employee of Ours alleges or is held to have any rights or claims against You pursuant to the Transfer Regulations, including in particular that their employment has, should or should have transferred to You (“Our Transferring Employee”), We shall be liable for and shall indemnify You and hold You harmless from and against the following, below. This indemnity also covers any such allegation, finding or claim made on behalf of Our Transferring Employee by any representative:
11.2.1. all pay, salary, bonuses, commissions, benefits, holiday pay, employment benefit costs, contractual payments due (whether expressed or implied) statutory and/or contractual redundancy payments, protective awards, settlements, liability for wrongful and/or unfair dismissal and/or liability for discrimination awards claimed from and/or incurred by You including all legal and professional fees incurred as a result of the claim or action. The sums referred to in this sub-paragraph shall include any and all Losses relating directly or indirectly to the terms and conditions of employment, pensions and/or life assurance arrangements, health, welfare or any other matters concerning Our Transferring Employee or any other claims which Our Transferring Employee may have against You or any third party in respect of any period before the transfer of the employment of the Transferring Employee to You; and
11.2.2. all claims or liabilities arising out of any breach by Us, You or any third party of the Transfer Regulations in respect of any of Our Transferring Employee.
1.1. In the course of Us providing the Aspire Digital Group Products and/ or Services to You (and or Your Permitted Users) We will process Your personal data and each party shall comply with this Agreement, and the relevant Data Processing Addendum.
1.2. The relevant Data Processing Addendum is determined by reference to the Governing Law applying to the Aspire Digital Group Contracting Party as follows in Table A, unless an exemption in Table B applies:
| Governing Law | Data Processing Addendum |
|---|---|
| England & Wales (excluding AMS) | www.Aspire Digital Group.com |
| England & Wales (for AMS only) | www.Aspire Digital Group.com |
| Republic of Ireland | www.Aspire Digital Group.com |
| Denmark | |
| Australia | www.Aspire Digital Group.com |
| Singapore | |
| New York |
| Governing Law | Data Processing Addendum |
|---|---|
| If the Governing Law is Australia, Singapore or New York, and You are incorporated (or otherwise based) in EEA, in which case the EU’s Standard Contractual Clauses (EU SCCs) shall apply | www.Aspire Digital Group.com |
| If the Governing Law is Australia, Singapore or New York, and You are incorporated (or otherwise based) in the United Kingdom, in which case the UK’s International Data Transfer Agreement (IDTA) shall apply, and this shall be supplemented with the Data Processing Addendum applicable to England and Wales (either for or excluding AMS, as necessary) | www.Aspire Digital Group.com |
1.3. Where multiple Data Processing Addendums are to apply, the parties shall explicitly confirm the same in the relevant Statement(s) of Work.
1.4. You acknowledge and agree that any entity within The Aspire Digitel Group may be engaged by Us to process Your personal data on Our behalf (“Group Processing”). The Aspire Digitel Contracting Party shall remain fully liable for any of The Aspire Digitel Group’s acts and or omissions regarding the Group Processing.
A.1.1. This section A.1 of Schedule 3 shall apply to all Aspire Digital Group Products.
A.1.2. To the maximum extent permissible under the applicable Governing Law, You acknowledge that any Aspire Digital Group Products are provided onan “as is” basis and have not been prepared to meet Your individual requirements. It is Your responsibility to independently ensure the Aspire Digital Group Products meet Your requirements and needs.
A.1.3. The right to use (whether by Licence or otherwise) Aspire Digital Group Products is granted to You and any applicable Permitted Users, each asidentified by the company registration number, or other unique identifier (where applicable).
A.1.4. The Aspire Digital Group Products may be used by the Permitted Users, however, You shall be fully liable for the Permitted User’s compliance withthe relevant terms of this Agreement, including but not limited to this clause A.1 of Schedule 3. Any acts and or omissions of the PermittedUser shall be treated as Your act and/or omission.
A.1.5. You acknowledge that the use of Aspire Digital Group Products may be restricted by Thresholds. In the event of the excess usage above a Threshold,We will invoice You for the excess usage from the time the excess usage commenced for any prior Subscription Period and increase therelevant Threshold and associated Fees for the following Subscription Period in accordance with Our prevailing rates. Should You wishto discuss your Aspire Digital Group Products Thresholds or entitlements, please complete the relevant form, which is accessible here:https://aspiredigitalgroup.com.au/
A.1.6. You shall ensure the security and confidentiality of all log-on identifiers, including usernames, passwords or any other credentials,assigned to, or created by, You or any Authorised User in order to access or use any Aspire Digital Group Products (an “ID”). You acknowledge andagree that You will be solely responsible for all activities that occur under such ID. You shall promptly notify Us upon becoming aware ofany unauthorised access to or use of any Aspire Digital Group Products and provide all reasonable assistance to Us to bring an end to suchunauthorised access or use. Your ID is for Your internal use only and You may not sell, transfer or sublicense any ID to any other entityor person, except that you may disclose ID to Authorised Users in accordance with this Agreement.
A.1.7. You shall designate one contact and one alternate as the responsible party for communication with Us during any term of this Agreement(“Your System Administrator”). You may amend Your System Administrator by Notice to Us from time to time.
A.1.8. You shall ensure that each Authorised User shall, as a condition of being granted access to an Aspire Digital Group Products, be required by YourSystem Administrator to acknowledge the Your obligations under this Agreement respecting authorised use (and restrictions on use)and agree to comply with the same. You shall immediately notify Us if You become aware of any breach of the terms of this Agreementor Our Acceptable Use Policy by any Authorised User.
A.1.9. If you become aware of any violation of your obligations under this Agreement by an Authorised User, you will immediately terminatesuch Authorised User’s access to the Aspire Digital Group Products. Except to the extent such actions cannot be prevented under applicable law, You,any Authorised User and any Permitted User, shall not (nor permit any third party to) disassemble, decompile, modify, support, maintain,adapt, reverse engineer, merge or make error corrections to any Aspire Digital Group Products (and/or any Third Party Products), in whole or in part,or in any way expose the source code, instruction sequences, internal logic, protocols, or algorithms of any Aspire Digital Group Products. Nothing inthis clause shall prevent You from configuring interfaces and other elements in an Aspire Digital Group Products which are intended by the parties tobe configured by You.
A.1.10. You acknowledge that You have no right to have any Aspire Digital Group Products (and/or any Third Party Products), in source code form or inunlocked coding of any kind. You agree that You must not attempt to (nor permit any third party, or agree to use any systems, processor software) intended to in any way remove or circumvent any security devices present within an Aspire Digital Group Products.
A.1.11. You shall not perform penetration testing on any Aspire Digital Group Products. We may however, following Your written request (which shall belimited to no more than one per Subscription Period) provide You with a redacted (where appropriate) copy of a penetration test reporton the relevant Aspire Digital Group Products.
A.1.12. Where You Notify Us that an ID has been compromised, We will promptly remove permissions from the compromised ID and wherenecessary, provide a new ID.
A.1.13. We have the right to verify your use of the Aspire Digital Group Products(s) to ensure compliance with this Agreement or any relevant Statement(s)of Work. You must fully cooperate with Us and provide Us with access to your systems and records related to the use of the Aspire Digital Group Products(s). If You refuse or delay an audit, We may suspend or terminate your access to the Aspire Digital Group Products(s) and seek other remedies available. In the event that You have exceeded the authorised use of the Aspire Digital Group Products(s) or the audit reveals other noncompliance with this Agreement, without prejudice to any other rights or remedies that We may have, You shall (a) reimburse Us for the reasonable costs and expenses of conducting the audit; and (b) You shall pay an additional fee to Us in respect of any such unauthorised use calculated by reference to the standard list price prevailing at the date of invoice in respect of such Aspire Digital Group Products(s).
A.1.14. Our ability to deliver the Aspire Digital Group Products depends on Your full and timely cooperation and collaboration, as well as the accuracy and completeness of any information that You provide. You accept that the nature of implementation may require disruption to Your staff and business processes in order to accommodate the implementation.
A.2.1. In consideration of, and conditional upon, the payment of the full payment of the CaaS Fee to Us (on the terms set out in the relevant
Statement of Work) We grant You a non-exclusive, revocable, non-transferable right, without the right to grant sub-licences, to use the
CaaS. Such right shall commence on the provision of the CaaS and shall continue for the Licence Term.
A.2.2. We will supply the CaaS in accordance with the CaaS Content Maintenance Statement.
A.3.1. In consideration of and conditional upon the payment of the Initial Licence Fee to Us, if applicable, and the continued payment of the Subscription Licence Fee to Us (on the terms set out in the relevant Statement of Work), We grant the Licensee a non-exclusive, revocable, non- transferable Licence, without the right to grant sub-licences which shall commence on the date of this Agreement and shall continue for the Licence Term. The Software may not be used unless the Subscription Licence Fee is paid in full.
A.3.2. You are permitted to make such copies of the Software as are reasonably required for the purposes of bona fide operational purposes, security and backup only and shall ensure that such copies are marked as proprietary to, copyright of, and licensed by, Us. No other copies may be made. You may not make any copies of the Documentation, manuals, or other documentation (including electronic documentation) other than for use by Permitted Users without Our written permission.
A.3.3. The Licensee can Use the Software to create and service up to five (5) databases (including any databases used exclusively for training, testing or disaster recovery). The Licence can be extended to service additional databases if You purchase additional Licence components from Us as agreed in a Statement of Work.
A.3.4. Unless explicitly stated otherwise in an applicable Statement of Work, the Licence covers the Use of the Software where the database(s) reside on a single SQL server instance only. Use of the Software is limited to the processing of Your/ Licensee’s own data. For the avoidance of any doubt, You are not permitted to provide services to third parties using the Software.
A.3.5. The Software will be deemed as accepted by You unless You notify Us otherwise within sixty (60) days of installation or supply of the initial activation keys.
A.3.6. We shall provide You with upgrades relating to the Software for which you are licensed for, free of charge and within a reasonable period of time following such upgrades becoming available. Services relating to the installation of such upgrades are normally subject to charge. Subject to payment of the relevant Support Fee, We shall provide Technical Support in respect of the version of the Software used by You from time to time in accordance with the terms set out of this Agreement.
A.3.7. We shall use reasonable endeavours in accordance with good industry practice to prevent the introduction of known computer viruses or other program code which is likely to damage the Software or the Customer Equipment and will check each release of the Software with the same diligence as would be expected from an organisation similar to Us using up-to-date virus scanning software from time to time.
A.3.8. You shall use reasonable endeavours in accordance with good industry practice to prevent the introduction of any known computer viruses into the Customer Equipment and will check each release of the Software with the same diligence as would be expected from an organisation similar to You using current virus scanning software from time to time.
A.4.1. In consideration of and conditional upon the payment of the full payment of the SaaS Fee to Us (on the terms set out in the relevant Statement of Work) We grant You a non-exclusive, revocable, non-transferable right, without the right to grant sub-licences, to use the SaaS. Such right shall commence on the provision of the SaaS and shall continue for the Licence Term as set out in the applicable Statement of Work.
A.4.2. We reserve the right to add, delete, and amend features of the SaaS without notice (including for the avoidance of doubt, turning off or limiting APIs). In relation to any APIs relating to the SaaS that We have changed or discontinued, We will use commercially reasonable efforts to continue supporting the previous version of any API so changed or discontinued for 12 months after the change or discontinuation, except if doing so meeting any of the following criteria: (a) it would pose a security or intellectual property issue or risk;
(b) is economically or technically burdensome; or (c) is needed to comply with the law or requests of governmental entities.
A.4.3. You understand that the SaaS may include security components that permit digital materials to be protected, and that use of these materials (“Our Content”) is subject to usage rules set by Us and/or content providers who provide content to the SaaS. You may not attempt to override or circumvent any of the usage rules embedded into the SaaS. Any unauthorised reproduction, publication, further distribution, or public exhibition of Our Content, in whole or in part, is strictly prohibited.
A.4.4. We will supply the SaaS in accordance with the SaaS SLA.
A.4.5. We will, at Our discretion, remotely assess whether Your use of the SaaS exceeds any applicable Thresholds agreed.
A.5.1. Definitions: In this section A.5 (Access Screening), the following additional definitions apply:
Activity or Activities
means the processes provided by the Screening SaaS including employment references, personal references,
academic references, checking identities, validating and checking passports and driving licences, and criminal record checks.
Candidate
means a person who is the subject of an Activity.
Candidate Porta
means a public portal for Candidates to submit data and documents
Consent
means the Candidate electronically or in a written form agreeing to the completion of all checks to be performed.
Disclosure
means the online or paper certificate issued by Disclosure Scotland or Disclosure Barring Service which details an individual’s criminal conviction or, where appropriate, non-conviction information or warrants that no such information is attributed to an individual.
Disclosure Result
means the result(s) of one or more of the checks carried out by Disclosure Barring Service or Disclosure Scotland or other third-party criminal record check.
Disclosure Result
takes on the definition prescribed in the relevant Data Processing Addendum
Data Protection Legislation
takes on the definition prescribed in the relevant Data Processing Addendum.
DBS
means Disclosure Barring Service.
DS
means Disclosure Scotland.
Footprint
means the record of any checks and searches undertaken in respect of a Candidate, including identification checks, credit checks, credit references and debt collection matters.
IDVT Check(s)
means the identity check which is carried out using identity document validation technology (IDVT).
IDVT Use Policy
means the following policy which we may update from time to time and which is available here: https://aspiredigitalgroup.com.au/
Operator Portal
means a web portal within the Software used by Your Screening Users to access the Screening SaaS.
Konfir Use Policy
means the following policy which we may update from time to time and which is available here: https://aspiredigitalgroup.com.au/
Our Materials
means any items provided to You by Us in connection with this Agreement and includes Screening Output.
Partners
means organisations that supply, host or process data to or for Us in connection with the provision of the Services. We may at Our discretion use alternative Partners.
Responsible Body
means an organisation approved and registered with DBS or DS and/or any other third party carrying out criminal record checks as being authorised to apply for disclosures on behalf of staff, volunteers or associates, or where the Responsible Body is also a Responsible ‘umbrella body’, also authorised to apply for disclosures on behalf of third party customer organisations in respect of their staff, volunteers, or associates, or the checks of DS, DBS or other third parties, as applicable.
Screening Charges
means an organisation approved and registered with DBS or DS and/or any other third party carrying out criminal record checks as being authorised to apply for disclosures on behalf of staff, volunteers or associates, or where the Responsible Body is also a Responsible ‘umbrella body’, also authorised to apply for disclosures on behalf of third party customer organisations in respect of their staff, volunteers, or associates, or the checks of DS, DBS or other third parties, as applicable.
Screening Output
means any electronic or other data, information, scores, records or material derived, prepared or generated by Us and Our Partners as part of the Screening SaaS.
Screening SaaS
means the Screening SaaS described in the Screening Charges table in the Statement of Work and selected by You from time to time. The Screening SaaS will be delivered via the Operator Portal.
Screening User
means Your employee or a person You have authorised to access the Screening SaaS and who is trained on Your obligations under the agreed terms and conditions with respect to the use of the Screening SaaS.
Territory
means the United Kingdom or any of the following territories (if specified in the Statement of Work): New Zealand, Australia, the European Union, and Singapore.
A.5.2. The Screening SaaS utilises services and databases licensed to Us by our Partners. It is a condition of such licences that You agree to certain terms in this Agreement that are imposed by the Partners. Without limitation, You will comply with the i) IDVT Use Policy where IDVT Checks are included in your Statement of Work; and ii) Konfir Use Policy where Konfir Services (as defined in the Konfir Use Policy) are provided to You.. Notwithstanding any other term of this Agreement, You agree that We shall be entitled by Notice in writing to You to amend the Agreement to take account of any such term that a Partner requires to be included in the Agreement.
A.5.3. In the event that any Partner is unable to continue to provide a Screening SaaS or database to Us, We will use reasonable endeavours to source an equivalent or similar service or database. You agree that We will have no responsibility and liability for the discontinuation of any Partner service or database.
A.5.4. We grant to You a non-exclusive licence to use any Screening Output provided to You as part of the Screening SaaS in the Territory in accordance with this Agreement.
A.5.5. You agree that You will use the Screening Output and Our Materials in accordance with thisAgreement.
A.5.6. Except as provided within this Agreement, You will:
(a) not sell, transfer, sub-license, distribute, commercially exploit or otherwise make available to, or use for the benefit of, any third party any of the Screening Output and/or Our Materials;
(b) not (and will not allow any third party to) adapt, alter, modify, reverse engineer, de-compile or otherwise interfere with the Screening Data and/or Our Materials without Our prior written consent or as otherwise permitted by law;
(c) only take such copies of the Screening Output and/or Our Materials as are reasonably required for the use of the Screening
A.5.7. As We and Our Partners are collating data from third party sources, We do not give any warranty or make any representation as to the
accuracy, reliability or fitness for purpose of the Screening Output. We and our Partners are not able to verify accuracy of the data
transferred to it by third parties. We shall not be liable for any inaccuracies, faults or omissions in the Screening Output except to the
extent caused by Our negligence or wilful default.
A.5.8. The obligations of Us, DS and DBS when providing the Disclosure element of the Screening SaaS shall be to act in accordance with
Criminal Record Checks (below).
A.5.9. Regardless of the Governing Law, each of the Partners may enforce pursuant to the Contracts (Rights of Third Parties) Act 1999 any
of the term of this Agreement that is specifically stated to be for the benefit of the Partners. Other than the Partners, each party confirms
its intent not to confer any rights on any third parties by virtue of this Agreement and accordingly (as may be applicable), the application
of the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
A.5.10. You may only use the Screening SaaS and the Screening Output for legitimate purposes. You warrant that before using the Screening SaaS You will either obtain consent for searches or that You have a legal basis under applicable Data Protection Legislation for conducting the searches. You will indemnify Us for any loss We suffer as a result of a breach of this warranty.
A.5.11. Taking into account the nature of processing of personal data to be carried out in relation to the Activities performed under these Terms and Conditions, You shall comply with all applicable laws and regulations including the Data Protection Legislation in relation to providing individuals (including Candidates) with information (including issuing appropriate fair processing notices) explaining in concise, transparent, intelligible, easily accessible, clear and plain language, amongst other things your purposes for processing their personal data, your retention periods for that personal data, and who it will be shared with. You will ensure that such information includes information which describes the lawful basis for processing as a controller, and for instructing Us to process personal data (including Candidate personal data) on Your behalf. You warrant that the type and scope of Activities carried out is appropriate in the circumstances. Where You warrant You have a legal basis You will indemnify Us for any loss We suffer as a result of a breach of this warranty.
A.5.12. If the use of any of the Screening SaaS relates to an individual’s application or agreement or vetting, You shall comply with the
notification requirements (where appropriate) in the Data Protection Legislation (once applicable) and notify the individual in writing
that: (i) the information which they give to You may be disclosed to a credit reference or fraud prevention agency which may keep a
record of that information (Footprint); and (ii) the agency may disclose that information, and the fact that a search was made, to its other
customers for the purposes of assessing the risk of giving credit, to prevent fraud and to trace debtors.
A.5.13. Due to the nature of Our and Our Partner’s businesses, particularly with regard to providing criminal record checks and county court judgements or other vetting data, We and Our Partners require) to follow the similar high standards in relation to security around Screening SaaS.
A.5.14. We require that You follow these additional security requirements at all times in relation to the Screening SaaS.
A.5.15. These Security Requirements apply to any means through which You order or access the Software including, without limitation, systemto-system, direct access terminal, personal computer or the Internet.
A.5.16. These obligations are in addition to any requirements imposed by any applicable law which may apply to the Your use of the Screening SaaS (which may or may not include personal data).
A.5.17. You will:
(a) ensure that only Authorised Users can have access to the Software and Screening SaaS
(b) ensure that Authorised Users do not initiate Activities for personal reasons or provide them to any third party unless expressly permitted by any agreement between the parties;
(c) ensure that all devices used by You to access the Operator Portal are placed in a secure location and accessible only by Authorised Users, and that such devices are secured when not in use through such means as screen locks, shutting power controls off, or other reasonable security procedures;
(d) take all necessary measures to prevent unauthorised access to the Operator Portal by any person other than an Authorised User for permissible purposes, including, without limitation, limiting the knowledge of Your security codes, any telephone access number(s) We provide and any passwords You may use, to those individuals with a need to know.
(e) in no event access the Operator Portal via any unsecured or unauthorised device. Secured wireless connections shall adhere at a minimum to Our encryption standards outlined below in clause A.5.17(g);
(f) not use personal computer hard drives or portable and/or removable data storage equipment or media (including but not limited to laptops, zip drives, tapes, disks, CDs, DVDs, software, and code) to store the Screening Output. In addition, data must be encrypted when not in use and all printed Screening Output must be stored in a secure, locked container when not in use, and must be completely destroyed when no longer needed by cross-cut shredding machines (or other equally effective destruction method) such that the results are not readable or useable for any purpose;
(g) if You send, transfer or ship any Screening Output, encrypt the data using the following minimum standards, which standards may be modified from time to time by Us: Advanced Encryption Standard (AES), minimum 128-bit key or Triple Data Encryption Standard (3DES), minimum 168-bit key, encrypted algorithms;
(h) monitor compliance with the obligations of these Security Requirements, and immediately notify Us if You suspect or know of any unauthorised access or attempt to access the Screening SaaS. Such monitoring will include, without limitation, a review of each of Our invoices for the purpose of detecting any unauthorised activity;
(i) not ship hardware or software between Your locations or to third parties without purging all sensitive information;
(j) if You use a third-party vendor to establish access to the Screening SaaS, be responsible for the third-party vendor’s use of the Your member numbers, security access codes, or passwords, and You will ensure the third party vendor safeguards Your security access code(s) and passwords through the use of security requirements that are no less stringent than those applicable to You under these Security Requirements; and
(k) use best endeavours to assure security when disposing of any personnel vetting information or record obtained from Us in accordance with Data Protection Legislation.
A.5.18. We may suspend the Screening SaaS and the supply of Screening Output if, acting reasonably, We believe You have suffered, are suffering or may suffer a breach or attempt to breach its security.
A.5.19. During any period of suspension:
(a) We will have no liability to You;
(b) You will cooperate with Us to address the cause of any concerns; and
(c) neither party will issue any public statement regarding the Screening SaaS or the Screening Output and identifying the other party, unless required to do so by applicable law.
(d) We will reinstate any suspended services as soon as it is satisfied as to the security of the Screening SaaS and the ScreeningOutput.
A.5.20. The parties agree to:
(a) facilitate the use of the Online Screening Form that is used to carry out the DS, DBS and/or third-party checks; and
(b) make available to the You the Disclosure Result electronically on receipt within the Screening SaaS. Original Disclosures can be provided by post where applicable and issued via Disclosure Scotland, at Your cost.
A.5.21. We shall not be responsible for clarifying or investigating actual or claimed discrepancies or anomalies identified during the process of, or contained in the results of, the Disclosure Results either with the Candidate or with any third party.
A.5.22. We warrant and undertakes that, where DS or DBS checks are provided, at all times during the term of this Agreement that it will ensure these are performed by a Responsible Body and will at all times comply with the relevant Code of Practice for Responsible Bodies.
A.5.23. You warrant and undertake that at all times during the term of this Agreement You will ensure that: You will store, handle, retain and dispose of the Disclosure Result strictly in accordance with the DS Code of Practice for Responsible Persons and Other Recipients of Disclosure Information, and the DBS Code of Practice for Registered Persons and Other Recipients of Disclosure Information, and/or with the requirements of any relevant documents issued by third parties.
A.5.24. You shall be solely responsible for and liable to obtain or facilitate the receipt of Consent from any Candidate. Where Consent is provided through the Screening SaaS, We shall be deemed to have the right to consider Consent to have been granted. Copies of Consent in respect of any other Candidates shall be made available to Us on request, either from time to time or generally.
Definitions: the following additional definitions shall apply to this section A.6 only:
A.6.1. Customer: means the individual or corporate entity that uses the Website to purchase a Ticket.
A.6.2. Event(s): means UK ticketed events, run directly by You and/or Your Subsidiaries during the Term.
A.6.3. Inside Commission Fee: means 20% of the face-value of each ticket sold via the Website.
A.6.4. Launch Date: means the date on which tickets go on sale to the public.
A.6.5. Price: means the price of a Ticket, as may be agreed in writing between the parties.
A.6.6. Rebate Payments: the percentage of the booking fee paid to You under the relevant Statement of Work.
A.6.7. Ticket: means a ticket for an Event allowing a Customer entry into an Event.
A.6.8. Website: means www.aspiredigitalgroup.com.au/ or such other URL as We may from time to time determine.
A.6.9. Your Trademarks: means trademarks, trade names, service marks, slogans, designs, distinctive advertising, labels, logos, and other trade-identifying materials.
Our Obligations
A.6.10. Nothing in this Agreement shall prevent Us from selling tickets to any other event.
A.6.11. We shall sell Tickets for Events at the Price and collect all revenues through Our own online merchant and bank account. We warrant that the Website is secure, fit for purpose and complies with all applicable laws, regulations, rules and any guidance issued by any relevant authority.
A.6.12. We shall maintain materially true and accurate records of Ticket sales and make such records available to You and shall keep You reasonably informed as to any activities undertaken by Us as part of the Service for the promotion of Tickets to Events.
A.6.13. We shall not make any representations in respect of any Event that is greater in scope than You have provided to Us in relation to the Event. In relation to the licence grant under clause A.6.13, We shall comply with Your then current trademark usage and style guidelines as notified by You to Us from time to time.
Your Obligations
A.6.14. You hereby agree and undertakes to supply promptly to Us:
(a) all relevant information relating to yourself and the Events (including terms and conditions relating to Tickets and Events) as may be necessary to enable Us to carry out Our obligations under this Agreement; and
(b) any such other information in respect of the Events as We reasonably request from time to time in order to provide the Service.
A.6.15. You grant Us a personal, royalty-free, non-exclusive, non-transferable license to use Your name and/or Your Trademark(s) as part of and in order for Us to provide the Service.
A.6.16. You shall maintain in force during the Term (and for a period of 12 months afterwards) professional indemnity insurance in relation to all of its Events in line with standard industry practice and offer proof of such to Us upon request.
A.6.17. You shall only direct potential Customers to the Website and Service from Your own website, social media platforms and in any mail outs and shall not direct potential Customers of Events to any other ticketing organisation. You shall use Our ticket widget/link provided by Us on our website. Should You not comply with Your obligations under this clause, We shall reserve the right to charge You an Inside Commission Fee, and We shall (at Our sole discretion) reserve the right to reclaim the Rebate Payments value.
A.6.18. You shall Pay Our invoices in relation to ticket refunds issued in accordance with Ticket Refunds above, invoices to be issued on a monthly basis for any refunds process in the prior month.
A.6.19. You shall indemnify and hold Us harmless from all claims, costs, proceedings, damages and expenses (including legal and other professional fees and expenses) up to and awarded against or incurred or paid by Us as a result of or in connection with any claim made against Us relating to an Event, as a consequence of a breach of the British Code of Advertising Practice and all other codes under the general supervision of the Advertising Standards Authority.
Ticket Refunds
A.6.20. You acknowledge and agrees that We shall have the right to issue a refund to Customer(s) in respect of any or all Tickets at any time during the Term if:-
(a) We receive complaints from a substantial number (as determined by Us in our sole discretion) of Customers with respect to the applicable Event; or
(b) We determine, in our sole discretion, that You have engaged in any inappropriate or fraudulent activity or made any misrepresentations; or
(c) a Customer has requested a refund in accordance with their statutory rights (including but not limited to a refund request made during a cooling-off period or where the Event is cancelled).
A.6.21. You shall reimburse Us within 30 days of written request by Us in the event that We have already paid over the related revenue for such affected Tickets and/or Customers to You under this Agreement.
A.6.22. You warrant that You are either the owner of any Trademarks or are requesting use in accordance with the owner of Trademark terms and that Our performance for under this Agreement does not and shall not infringe the Intellectual Property Rights of any third party.
A.6.23. You shall indemnify and hold Us harmless from all claims, costs, proceedings, damages and expenses (including legal and other professional fees and expenses) up to and awarded against or incurred or paid by Us as a result of or in connection with any claim made against Us by a Customer relating to an Event, as a consequence of a breach or negligent performance or failure or delay in performance of the obligations of You under this Agreement.
A.7.1. Definitions: In this section A.7 (EarlyPay), the following additional definitions apply:
EarlyPay Guide
means the information made available to You by Us pertinent to use of EarlyPay, as updated by Us from time to time;
Transaction Fee
means, as at the Effective Date, the fee listed in the ‘Transaction Fee’ column in the payment table in the Statement of Works. We may change the Transaction Fee at any time on 30 days’ notice to You (for which, notice via email shall suffice). If You are not happy with any change to the Transaction Fee, You are entitled to terminate the provision of EarlyPay immediately on notice to Us;
Variable Payroll Fees
has the meaning set out in the Statement of Works for EarlyPay;
User Request
means a request made by a User via EarlyPay to draw down their accrued salary;
User Transaction
means the payment made by Us to the user as a result of a User Request. A User Transaction is
a Variable Consumed Service.
A.7.2. In addition to Our other rights available to Us under this Agreement, We may suspend EarlyPay where the payment of invoiced User Transactions remain unpaid for seven (7) days.
A.7.3. You agree that You will pay Us the Variable Payroll Fees regardless of whether or not You are able to make a deduction from Your employee’s salary.
A.7.4. You agree to operate EarlyPay in accordance with the EarlyPay Guide and any other guidance by Us to You from time to time.
A.8.1. This section A.8 does not apply to APAC outsourcing payroll customers.
A.8.2. Where We provide Aspire Digital Group Payroll Services to You, we will use reasonable endeavours to comply with the relevant service definition set out at https://aspiredigitalgroup.com.au/ These service definitions may be subject to change from time to time.
A.9.1. Definitions: In this section A.9 the following additional definitions apply:
Exam Conditions
means the exam conditions found here, which may change from time to time;
Exam System Requirements
means the requirements found here, which may change from time to time;
ID Requirements
means the requirements found here, which may change from time to time;
Live Invigilation Policy
means the policy found here, which may change from time to time;
A.9.2. This section A.9 of Schedule 3 applies to CPL licensing, but not SaaS.
A.9.3. Regarding the course content to be provided pursuant to the relevant Statement(s) of Work, We agree, for the Licence Term, to use reasonable endeavours to ensure that the course content is of satisfactory quality and complies with the relevant laws the course describes itself as being compliant with (if any).
A.9.4. Fees will apply for cancellations and or delays for CPL Licensing online exams, as per the Cancellation Policy.
A.9.5. You agree and acknowledge that the Live Invigilation Policy, Exam System Requirements, ID Requirements, and Exam Conditions apply
B.1.1. This section B.1 of Schedule 3 shall apply to all Services.
B.1.2. We will perform all Services in accordance with good industry practice and will use appropriately skilled and qualified personnel.
B.1.3. You agree that We will be relying upon the accuracy of all representations, statements, information, materials, and documents (“Data”) supplied by You in connection with the Services and that We shall be under no obligation to test, check or confirm the accuracy of any Data prior to performing the Services. We accept no responsibility or liability whatsoever for or resulting from any Data prepared and/or supplied by You or a third party on Your behalf.
B.1.4. You shall:
(a) provide, where applicable, reasonable access to the areas in which the Services are to be performed at the Service Location, including authorised access to the Customer Equipment or systems licensed to You to enable Our staff and associates to perform the Services and so that We can ensure that You are complying with the terms of this Agreement;
(b) provide, free of charge, appropriately qualified and experienced personnel familiar with the Customer Equipment, programmes and operations who shall reasonably co-operate with Our personnel to allow Us to fulfil Our obligations under this Agreement and each Statement of Work if We request this from You;
(c) make available, free of charge, such documentation, information, data and computer facilities (including but not limited to data preparation facilities, storage and computer consumables) as We may reasonably require in the fulfilment of Our obligations under this Agreement and each Statement of Work;
(d) appoint a representative with responsibility for all matters relating to this Agreement and each Statement of Work; this representative will be identified in the Statement of Work;
(e) ensure that the Customer Equipment comply with the agreed specification as set out in the relevant Statement of Work;
(f) remain responsible for all actions and inactions of any third-party provider directly in Your control or with whom You have a contractual relationship and with whom We will be or are reliant upon to fulfil Our obligations under this Agreement or a relevant Statement of Work; and
(g) be liable for any additional Fees (at Our then prevailing rates) associated with any restoration of Customer Data, or other works required to be carried out by Us (insofar as We agree) to input the Customer Data where such activity is a direct result of Us carrying out Your instruction to delete or return the Customer Data.
B.1.5. Our ability to deliver the Services depends on Your full and timely cooperation and collaboration, as well as the accuracy and completeness of any information that You provide. You accept that the nature of implementation may require disruption to Your staff and business processes in order to accommodate the implementation.
B.2.1. We will perform the Consulting Services specified in the applicable Statement of Work.
B.2.2. All Consulting Services to be carried out by Us will are on a time and materials basis or on the basis of a FlightPath, in each case as set
out in a Statement of Work.
B.2.3. In the event that You cancel or postpone Consulting Services, Fees may be payable in accordance with Our Cancellation Policy.
B.2.4. Unless expressly stated to the contrary, all Consulting Services detailed in a Statement of Work are estimates only and exclude actual
travel, subsistence, and accommodation expenses which will be charged as incurred in line with our external expenses policy, a copy of
which is available here: https://aspiredigitalgroup.com.au/ These terms may be updated from time to time.
B.3.1. Technical Support shall be provided from the Effective Date and continue during the Licence Term. For customers with an Aspire Digital Group Success Plan, Technical Support will be delivered based on the level of Aspire Digital Group Success Plan purchased. Where an Aspire Digital Group Success Plan is not expressly specified within a Statement of Work (and where an alternative Technical Support plan is not specified in the Agreement), You will receive the Essential plan described in the Aspire Digital Group Success Plan. Technical Support will be provided as specified in the Aspire Digital Group Success Plan datasheet in effect at the Effective Date. We reserve the rights to amend the Services specified within the Aspire Digital Group Success Plan, provided that any such changes would only come into effect at the beginning of the next Further Term.
B.3.2. Technical Support is available via Our online service, subject to You enabling the required connections (in each case We shall determine the most effective medium for efficient support).
B.3.3. If You use third party consultants not approved by Us to configure the Aspire Digitel Product(s), We will have the right to charge You for Our
Consulting Services to fix any configuration issues caused by those third parties and/or terminate Technical Support.
B.3.4. Where You purchase additional licences, sites or modules or otherwise expand upon any existing Statement of Work, any additional
purchase shall have the same level of Aspire Digital Group Success Plan and associated Fees, applied to that purchase.
B.3.5. Our obligation to provide the Technical Support shall not extend to:
(a) rectification of lost or corrupted data arising by reason other than Our (or Our suppliers’) negligence;
(b) any supported Aspire Digitel Product(s) which has been changed, altered, added to, modified or varied by anyone other than Us;
(c) attendance to faults caused by Your failure to use the supported Aspire Digitel Product in accordance with the requirements of the
Documentation and/or documentation or manuals supplied with the supported Aspire Digitel Product(s), or caused by operator error or
omission;
(d) attendance to faults attributable to faults in the Customer Equipment or its use or interaction with other software with which the
Aspire Digitel Product(s) is not compatible or its use or interaction with Aspire Digitel Product or on equipment that We have not approved in
writing.
B.4.1. Definitions: In this B.4 of Schedule 3 (Flexpoints), the following additional definitions apply:
FlexPoints Datasheet
means the following datasheet as updated from time to time by Us: FlexPoints Datasheet
Top-Up FlexPoints
means FlexPoints which do not renew;
B.4.2. Where Your Statement of Work includes FlexPoints, this section B.4 shall apply. Any service ordered using Your FlexPoints are Consulting Services.
B.4.3. FlexPoints are purchased by You and made available to You by Us on the terms of the FlexPoints Datasheet and these Terms and Conditions. In the event of conflict between these Terms and Conditions and the FlexPoints Datasheet, the terms of the FlexPoints Datasheet shall prevail.
B.4.4. The Fees for the FlexPoints are fixed for the Initial Term; the Initial Term for FlexPoints being 36 months, unless such other period is set out in the relevant Statement of Work, where express reference is made to this clause B.4.4 of Schedule 3.
B.4.5. You agree to provide Us the name and contact detail of Your ‘FlexPoints Guardian’. You may add or remove a FlexPoints Guardian with notice to Us (email shall suffice). In the event there is no active FlexPoints Guardian nominated by You, the FlexPoints Guardian shall be any employee of Yours (or a Permitted User) who holds themselves out as having authority to use the FlexPoints.
B.4.6. Top-Up FlexPoints are FlexPoints (and thus are subject to the FlexPoints terms and conditions found herein), however, Top-Up FlexPoints expire 12 months post Your date of signature for Your Top-Up FlexPoints (or such other date as specified in Your Order Form) and in any event Top-Up FlexPoints:
(a) do not renew post their expiry;
(b) cannot be used post their expiry; and
(c) cannot be refunded.
B.5.1. Aspire Digitel Managed Services shall be provided in accordance with the Service Description.
B.5.2. In addition to any activities/obligations attributed to You and documented in the Service Description, any other activities/obligations and the party responsible for them shall be determined by Us and will be documented in the Statement of Work.
B.6.1. We shall provide such Hosting Infrastructure Services requested by You which are agreed in a Statement of Work. If Your Hosting Infrastructure Services usage exceeds the number of Permitted Users, CPUs, storage, or RAM (each as set out in the relevant Statement of Work), we will invoice You for the excess usage from the time the excess usage commenced in accordance with Our then current price book.
B.6.2. We shall ensure that Our provision of Our Hosting Infrastructure Services and You shall ensure that Your use of the Hosting Infrastructure Services complies in all respects with all applicable laws.
B.6.3. Our Hosting Infrastructure Services shall be provided in accordance with the SaaS SLA.
C.1. While We may make Third Party Products available to You under the Agreement, You acknowledge and agree (to the maximum extent permissible under the applicable Governing Law) that We make no representations, guarantees, warranty or other promise regarding the merchantability, fitness for purpose, availability, quality or any other matter in relation to the Third Party Product.
C.2. Where the Statement of Work includes Third Party Products, Your signature on the relevant Statement of Work will also be Your
acceptance of any relevant Third Party Terms. We will use reasonable endeavours to bring to Your attention where a Statement of Work includes Third Party Products but We shall not be liable for any failure to do so.
C.3. Save for where the Statement of Work or Third Party Terms explicitly state otherwise, We are under no obligation to provide Technical Support in relation to the Third Party Product.
C.4. Third Party Products are provided on an “as is” basis and have not been prepared to meet Your individual requirements. It is Your responsibility to ensure the Third Party Product meets Your requirements.
C.5. Without prejudice to any general right We may have to increase the Fees, any fee increase imposed on Us by a Third Party Provider in relation to a relevant Third Party Product shall be passed onto You.
C.6. You will indemnify Us for and against all costs, claims, demands, expenses (including reasonable legal costs) and liabilities of whatever nature incurred by or awarded against Us as a result of any claim brought against Us by a Third Party Provider as a result of Your (or Your Permitted Users) breach of the relevant Third Party Terms.
C.7. In the event a Third Party Provider ceases to provide the Third Party Product procured by You through Us (save for where this is because of Yours (or Your Permitted Users) breach of the terms of the Third Party Terms or this Agreement, in which event this obligation shall not apply), We shall:
C.7.1. use reasonable endeavours to promptly replace the Third Party Product with a suitable replacement at no additional cost to You; and
C.7.2. where We inform You that We cannot provide a suitable replacement or where 30 (thirty) days have lapsed since the cessation of the Third Party Product, We will provide You with a suitable credit sum which correlates with any amounts paid in advance by You for services not used.
C.8. The remedies described at C.7.1 and C.7.2 above will be Your sole and exclusive remedy for the event described at clause C.7.
C.9. None of the service levels described in this Agreement shall apply to Third Party Products.
D.1. Definitions: In this section D of Schedule 3, the following additional definitions apply:
HaaS Terms
means the terms and conditions found here: https://aspiredigitalgroup.com.au/ which may update from time to time;
Hardware Terms
means the terms and conditions found here: https://aspiredigitalgroup.com.au/ which may update from time to time;
D.2. This section D of Schedule 3 applies to where a Statement of Work includes the provision of hardware from Us to You but shall not apply to any hardware supplied as part of AMS or to any hardware supplied as part of an Access TEC solution for which alternative terms (as specifically referenced in the Statement of Work) shall apply.
D.3. Subject to clause D.2 where a Statement of Work includes Us providing hardware to You, that hardware shall be provided as a hardwareas-a-service (HaaS) on the HaaS Terms, save for where the Statement of Work expressly states that the hardware is to be purchased by You, in which case the Hardware Terms shall apply.